Hourly Rate: The equivalent of US$ 4.2 per hour in the applicant’s local currency

Number of Paid Hours Per Week: 40h per week.

Schedule: Monday-Friday; 8:00 AM to 5:00 PM Sarasota, FL Time

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

● Monitor brand health across platforms like Amazon Seller Central

● Flag operational risks like stockouts, negative reviews, and refund spikes

● Respond to the customer via Amazon/email with clarity and care

● Track and escalate recurring support issues

● Maintain a simple, reliable support system (templates, FAQs, issue logs)

● Organize SOPs, templates, and documentation in a central repository

● Support internal admin tasks: file management, reports, calendars

● Serve as a people-ops liaison for employee check-ins, follow-ups, and milestones

● Update leadership weekly with risk summaries and “heads-up” insights

● Own quarterly Rocks – your personal strategic deliverables

Measurables You’ll Be Evaluated On

We believe in clarity and consistency. You’ll be evaluated weekly on:

● Brand Health Reviews completed by Friday

● % of critical issues flagged within 24 hours

● % of customer support tickets responded to within 24 hours of repeated issues logged and escalated

● 1+ SOP or document updated weekly

● % of team queries resolved or routed within 48 hours

● % of recurring reminders sent on time (check-ins, reviews, etc.)

● % completion of weekly admin checklist

● 2+ leadership updates sent weekly

● 1+ improvement idea shared weekly

● Quarterly Rocks Completion — $200 bonus per Rock!

Rock Bonus Program

We don’t believe in working hard without recognition. You’ll be eligible to earn a $200 bonus per quarter for each Rock (key goal) completed on time and aligned with company priorities. You help us move the needle – we help you grow your wallet.

Requirements

What We’re Looking For

● 3+ years in administrative coordination, operations support, or customer service (remote/virtual experience preferred)

● MUST BE WILLING TO TAKE THE CLIENT’S ASSESSMENT

● Strong organizational and time-management skills; able to juggle multiple tasks without dropping details

● Experience with Amazon Seller Central, e-commerce platforms, or similar tools is a big plus

● Proactive problem-solver who anticipates risks before they escalate

● Excellent English communication skills – both written and spoken

● Comfortable working across time zones and adapting to shifting priorities

● Tech-savvy and system-oriented; able to manage documentation, SOPs, and shared tools with consistency

● Bonus points if you’ve built or improved processes in a growing team environment

● MUST PROVIDE YOUR EQUIPMENT AND A RELIABLE HIGH-SPEED INTERNET CONNECTION

Core Values You’ll Embody

● Communicate, Communicate, Communicate

○ We don’t expect perfection. But we do expect radical transparency. Whether it’s progress or roadblocks – keep your team in the loop.

● Take Chances, Learn Things

○ Not sure? Dive in anyway. Learn, ask, iterate. Growth is messy, and that’s okay.

● Do The Right Thing, Even If We Lose Money

○ Integrity over shortcuts. We back the long game – client-first, always.

● Have Goals, Move the Needle

○ This isn’t a “do what you’re told” kind of role. We value team members who set their targets, build smart systems, and push us to be better.

● Stay Balanced

○ Sourcing is one piece of the puzzle. Collaborate cross-functionally. Bring a steady hand – and a little fun.

Independent Contractor Perks

• With HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.