About

Overview

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

This position is open to:
Open to the public.For USEFM – FP grade is 7.  Actual FP salary authorized by Washington D.C.

Security Clearance Required:

Public Trust – Background Investigation

Appointment Type

Permanent

Appointment Type Details:

Indefinite subject to successful completion of probationary period.

Marketing Statement:

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Summary:

The U.S. Mission in Laos is seeking eligible and qualified applicants for the Shipment Assistant in the General Services Office (GSO).

Supervisory Position:

No

Relocation Expenses Reimbursed:

No

Travel Required:

Not Required

Duties

Job Overview:

The Shipment Assistant supports the General Services Office (GSO) at the U.S. Embassy Vientiane. The main responsibility is to coordinate and manage the shipment of goods and personal effects for U.S. government employees and their families. This includes handling both incoming and outgoing shipments, ensuring compliance with regulations, and providing customer service throughout the shipping process.

Major Duties and Responsibilities:

– Coordinate the shipment of personal and official goods for U.S. government staff, including household effects, vehicles, and supplies.

– Prepare and process shipping documents, ensuring all paperwork is accurate and meets U.S. government and host country requirements.

– Track shipments and keep customers informed about the status of their goods.

– Work with shipping companies, customs officials, and other partners to resolve issues and ensure timely delivery.

– Advise customers on shipping procedures, restrictions, and timelines.

– Maintain records of all shipments and related correspondence.

– Support the GSO team with other administrative tasks as needed.

This position requires strong organizational skills, attention to detail, and the ability to communicate clearly with customers and partners. The Shipment Assistant plays a key role in ensuring the smooth movement of goods for U.S. government operations in the region.

Qualifications and Evaluations

Requirements:

All selected candidates must be able to obtain and hold a security certificate.

All selected candidates will be subject to a background investigation. Selected candidate must be able to begin working within a reasonable period of time upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Education Requirements:

See the requirements section above for the education requirements.

Evaluations:

You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents.  Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

FOR THE EXPERIENCE AND EDUCATION REQUIREMENTS, APPLICANTS MUST MEET EITHER OPTION 1, OPTION 2 OR OPTION 3: 

OPTION 1: 

•      EXPERIENCE: Minimum four (4) years of experience in the field of international customs, shipping, logistics, or transportation is required.

•      EDUCATION: Completion of secondary school is required. (ຈົບການສຶກສາຂັ້ນມັດທະຍົມຕອນປາຍ).

OPTION 2: 

•      EXPERIENCE: Minimum seven (7) years of experience in the field of international customs, shipping, logistics, or transportation is required.

•     EDUCATION: Completion of middle school is required. (ຈົບການສຶກສາຂັ້ນມັດທະຍົມຕອນຕົ້ນ).

OPTION 3: 

•      EDUCATION: Minimum eleven (11) years of experience in the field of international customs, shipping, logistics, or transportation is required.

•    EDUCATION: Completion of primary school is required. (ຈົບການສຶກສາຂັ້ນປະຖົມ).

Please address this factor in your ERA application under Major Duties and Responsibilities.

LANGUAGE: 

• • English: Fluent; written/spoken, including the ability to translate.

• • Lao: Fluent; written/spoken, including the ability to translate.

Please address this language requirement in your ERA application. 

OTHER REQUIREMENT:

Must have had a driver’s license for the class of vehicle(s) they are assigned or authorized to drive (Cat. B) for a minimum of 5 years. 

Any applicant who possesses a valid driver’s license issued less than 5 years ago will not be considered. The license must have been held for at least five years as of the vacancy closing date.

If the applicant has renewed their driver’s license, they must include copies of both the old and current licenses to allow HR to confirm the original issuance date. Applications that do not include both the old and renewed driver’s licenses (if applicable) will not be considered. If old license unavailable, provide a written statement indicating when you originally obtained a license in the same category.

Benefits and Other Info

Benefits:

Agency Benefits:

The U.S. Mission offers a competitive compensation and benefits package for local employees. Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Laos may receive a compensation package that may include health, separation, and other benefits.

1. Annual bonus

2. Annual leave plan

3. Health benefit plan

4. Severance pay plan

5. Retirement plan

6. Premium compensation – Overtime and Holiday pay

For Eligible Family Member (EFM) applicants, benefits should be discussed with the HR Office. The pay plan is assigned by the HR Office and confirmed by Washington, D.C.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: 

A hiring preference is extended to eligible and qualified applicants in the order listed below.  It is essential you accurately describe your status in your application, failure to do so may result in a determination that you are not eligible for a hiring preference.

HIRING PREFERENCE ORDER

1. 1. Appointment Eligible Family Member (AEFM) / U.S. citizen Eligible Family Member (USEFM) who is a preference-eligible U.S. Veteran*

1. 1. AEFM / USEFM

1. 1. Foreign Service (FS) on Leave without Pay (LWOP) and Civil Service (CS) with reemployment rights **

* IMPORTANT:  US citizen Eligible Family Member (USEFM) applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”) preferably Member Copy 4, Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all FS employees on LWOP and CS with re-employment rights back to their agency or bureau.

For complete definitions of AEFM, USEFM, EFM, Member of Household, etc., please visit the 3 FAM 7210 Definitions.

ADDITIONAL EMPLOYMENT CONSIDERATIONS

The following apply to EFMs, USEFMs, and AEFMs only:

• • Current employees who used a hiring preference to gain employment who are within their first 90 calendar days of employment are not eligible. This does not apply when the hiring mechanism is TEMP or the work schedule is intermittent or irregular.

• • Candidates with a hiring preference who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.

The following apply to Locally Employed (LE) staff only:

• • Current employees serving a probationary period are not eligible.

• Current employees with an Overall Summary Rating of Needs Improvement, Unsatisfactory, or an MBC score of less than 100 points on their most recent Employee Performance Report are not eligible.  
  

  How to Apply

  How to Apply:

  Click the “Apply to This Vacancy” button at the top of the page to begin your application.  For an instructional video on how to apply click here. video in Lao Language click here.

  Please address all relevant experience, education, language skills (including English), and job related skills or requirements in your application.

  You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position.

  For a copy of the complete position description, please contact the HR Office.

  To request a reasonable accommodation, please contact the HR Office.

  Required Documents:

  Please upload all applicable documents to your application. If you fail to submit a complete application, then your application may be disqualified for this position.

  All Applicants:

  • • Residency and/or Work Permit for other citizen; Family Book/ID Card/Passport for Lao Citizen (Required)

  • • Education Documentation: Applicants must provide documentation demonstrating completion of primary school, middle school, or secondary school, depending on the qualification option under which they qualify. (Required)

  • • Valid driver’s license with proof of at least 5 years of licensure: either old driver’s license or a written statement indicating when you first obtained a driver’s license in the same category (Required).

  • • Transcript (If any)

  • • Certificate or License (If any)

  In addition, Eligible Family Member (EFM) Applicants must submit:

  • • Copy of Sponsor’s Travel Orders/Assignment Notification (or equivalent)

  • • Passport copy

  • • DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

  • • SF-50 (if applicable)

  Next Steps:

  The HR Office will contact successful applicants. For more information on applying for jobs or employment with us, please visit the U.S. Mission website here or follow us at our Facebook Page here.

  Thank you for your application and your interest in working with us