Position: IT Engineering
Organization: Lao Friends Hospital for Children (LFHC)
Location: Luang Prabang
Type: Full-time
Duration: 12+ months
Position Level: National
Application Deadline: July 31, 2025
Contact Email: HRApplication@fwablaos.org

About the Organization

LFHC is a pediatric teaching hospital providing emergency, inpatient, outpatient, surgical, and outreach services to children in Northern Laos. The hospital is supported by radiology, laboratory, pharmacy, and child development services.

Role Overview

The IT Engineer plays a key role in maintaining the hospital’s IT systems and infrastructure to ensure smooth and secure operations that support high-quality patient care. The position reports to the IT Manager.

Key Responsibilities

• Provide timely help desk support to staff (both Lao and international)

• Install and configure computer hardware, operating systems, and software

• Troubleshoot and resolve system and network issues

• Maintain IT assets and support procurement

• Assist with system documentation and IT policy writing

• Maintain clinical information systems and build reports

• Liaise with vendors for hardware repair or replacement

• Ensure security and maintenance of networks, including VPN, firewalls, and switches

• Support in setting up and maintaining CCTV, PBX, and Unifi systems

Required Skills and Knowledge

• Strong proficiency in Windows, Windows Server, and macOS (Linux is a plus)

• Networking skills: configuration, security, and troubleshooting

• Familiarity with routers, switches, firewalls, VPNs

• Experience with Microsoft 365, Teams, SharePoint, and Exchange is an asset

• Hardware setup and troubleshooting for computers, printers, access points

• Documentation and user manual preparation

• Clear communication with technical and non-technical users

• Project management familiarity

• Good time management and task prioritization

• Good command of English

Qualifications

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or Computer Engineering

How to Apply

Send your cover letter and CV to: HRApplication@fwablaos.org
Only shortlisted candidates will be contacted.