Job Title: Concierge – AI trainer
Job Type: Part-time
Location: Remote
Job Summary:
Join our customer’s team as a Concierge – AI trainer and play a pivotal role in shaping the next generation of artificial intelligence models focused on hospitality services. In this role, you’ll leverage your concierge expertise to train AI by providing detailed guidance on guest assistance, service delivery, and hospitality standards. Help bridge the gap between expert human service and advanced AI capabilities.
Key Responsibilities:
- Analyze and review AI-generated responses related to concierge services, providing feedback and corrections for accuracy and appropriateness.
- Utilize industry-specific knowledge to develop realistic training scenarios, sample dialogues, and task workflows for an AI training platform.
- Document and communicate best practices for guest service, including handling special requests, arranging transportation, and coordinating business or entertainment services.
- Collaborate with AI development teams to enhance the comprehensiveness and empathy of AI interactions.
- Ensure that AI responses reflect high standards of written and verbal communication expected from professional concierges.
- Monitor and evaluate AI performance across various hospitality tasks, identifying areas for improvement.
- Stay updated on industry trends and guest expectations to continuously enrich training data.
Required Skills and Qualifications:
- Proven experience as a concierge or similar guest-facing role in hotels, luxury residences, or office buildings.
- Strong command of written and verbal communication, with keen attention to detail and guest experience.
- Ability to define and articulate complex service workflows and hospitality scenarios.
- Familiarity with arranging transportation, business services, entertainment, and responding to guest requests.
- Organizational and documentation skills for tracking AI feedback and process improvements.
- Comfortable working independently in a remote environment and collaborating with cross-functional teams.
- Passion for both technology and exceptional guest service.
Preferred Qualifications:
- Certification from a hospitality or concierge association (e.g., Les Clefs d’Or).
- Experience training or mentoring others in hospitality or related fields.
- Interest or background in AI training or technology development.
