Inbound Guest Experience Specialist – (HR68772)

Location: Remote – LATAM Preferred

Salary Range: 1800 to 2300 USD/month + Bonuses

Work Schedule: Full-time, 5 days a week, Rotative Shifts (8:45 AM to 5:15 PM – 11:00 AM to 7:30 PM and 2:15 PM – 10:45 PM) CST

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a premium experiential entertainment company specializing in immersive, guest-centered escape room experiences. The team is deeply focused on problem-solving, hospitality excellence, and creating memorable “surprise & delight” moments that turn first-time guests into lifelong fans.

Position Overview:

We are seeking a high-energy, competitive Inbound Guest Experience Specialist to manage guest interactions via phone and email. This role goes beyond traditional customer service — you will convert inbound inquiries into bookings, solve complex guest concerns with urgency and empathy, and actively drive revenue performance. You are both a hospitality expert and a sales-driven communicator who thrives in a metrics-focused environment.

Key Responsibilities:

• Convert inbound phone calls and email inquiries into confirmed guest bookings.
• Drive revenue targets of $325+ per hour through effective communication and consultative selling.
• Maintain 87% availability (on-call or ready-for-call time) during scheduled shifts.
• Resolve complex guest issues with empathy, urgency, and professionalism.
• Execute “Surprise & Delight” initiatives, including selecting and coordinating special guest gifts.
• Accurately document interactions in CRM and ticketing systems.
• Maintain an average booking performance of 1.3 guests per call.

Qualifications:

• Proven experience in high-volume customer service or inbound sales.
• Strong track record of meeting or exceeding revenue or performance targets.
• Exceptional written and verbal English communication skills.
• Strong sense of urgency, competitiveness, and accountability.
• Ability to make independent decisions in guest-facing scenarios.
• Stable high-speed internet and professional remote work setup.

Nice-to-Haves:

• Experience in hospitality, entertainment, or experiential services.
• Familiarity with CRM systems and ticketing platforms.
• Experience working in fast-paced, metrics-driven environments.